Getting Staff to ASK QUESTIONS

Posted on October 4, 2012 by Make CARQUEST even better for us all

Here is a cute storey …. Shawn at Auto Barn sent me a request for something in Exploris –I asked him to CALL IN the Request for Enhancement … when he did the help desk person knew the answer RIGHT AWAY … good for them …

The issus was — in F-8 you look up a part – why not have a QUICK way to get to Lisa or Patti or Parts Ledger … well …turns out there is … use the UTIL button …

asking questions pays dividends …

Image

About Make CARQUEST even better for us all

My partners and I have 4 stores in SW Ontario in smaller towns - and work hard to make our stores the best they can be.
This entry was posted in Helpful Hints & Tips. Bookmark the permalink.

Leave a comment