Monthly Archives: October 2012

Alternates ….. How can some one tolerate this ….

Posted on October 29, 2012 by Make CARQUEST even better for us all

Alternates are IMPORTANT ….  they are not supercessions  ..they are REMINDERS that a ‘brother part’ exists …. and sometimes you give better customer service by asking if they might like the “related’ part …. A recent example is PMC 158 … Continue reading →

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Re-think how info gets out to the staff

Posted on October 25, 2012 by Make CARQUEST even better for us all

going thru something and as it happens on the internet – you end up in some corner you have never been to … saw this image  … from this URL …click here WOW — would this be neat if CARQUEST … Continue reading →

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Stock Counts and Inventory Accuracy

Posted on October 18, 2012 by Make CARQUEST even better for us all

in May 2011 I posted this on the older blog site …. click here So we have a year and a bit of this test . ….   trying hard to NOT just correct the count ( and ending up … Continue reading →

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Getting Staff to ASK QUESTIONS

Posted on October 4, 2012 by Make CARQUEST even better for us all

Here is a cute storey …. Shawn at Auto Barn sent me a request for something in Exploris –I asked him to CALL IN the Request for Enhancement … when he did the help desk person knew the answer RIGHT … Continue reading →

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