Problem on ROA payments

Had a friend ask me this questions …
      “We have run a ROA for a customer, that needs to be reversed,  Exploris helpline says to Debit Memo customer, and we will be cash short for the month/year.  —–   dumb.  “

Here is answer from Rhonda …

“Hi Marc,

There is no easy way to reverse an ROA.  Prior to the last update if you call the helpdesk on the same day that the ROA was tendered to the customer’s account and before EOD has run they can reverse the ROA.  If the ROA has already been posted to invoices for an open item customer they cannot put back the invoice detail.  If you need to reverse an ROA after EOD has run the only way I know of to do it is to post a debit memo to the customer’s account to clear off the ROA.

Your cash will be short the amount of the ROA but you can post the debit memo back against your cash short/over GL in order to balance it.

Hope this helps.”

If you have a better way …post a comment – thanks