EXPLORIS – not exactly quick to fix problems ??

Click this link to see the original post from Oct 20, 2010 …. three years ago …. complaining about a small bug in Exploris that costs our office one hour ( between 3 stores ) … so that is 1 hr x 12 months a year x 3 years it has been broken for us ..( more if you are an older user ..)

 

So thais 36 hours that we need to BILL to WHI and CARQUEST for software that costs us extra in lost productivity …

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Wednesday, October 20, 2010

An EASY hour to save

Want to see how each store can save an HOUR a month ? Well – some stores it might be on 15 minutes but for other stores ( or multi-stores ) it can be well over an hour — so lets round it off and call it an hour …. That is EVERY MONTH –12 months a year and for how many years … times how many stores are on EXPLORIS ( Nexpart by WHI ) –and even little things like this will add up.

WHAT is it ?? -if you make the PRINT BUTTON work on POST ENTRIES -then all the extra charges like extra fees on customers WEB-LINK accounts for extra labor programs ..etc would print out –we could state what the charge is and ELIMINATE a lot of customer calls on questions on their statements.

LITTLE things to FIX in EXPLORIS just do not get much easier than this –do their ??????

We wait ……. and wait …..

Thanks to Rhonda for reminding me.

PS — OF COURSE we would also like to have more DETAIL on the actual statement – where the EXPLANATION is also printed … think like a customer and we can make better software